Google camera won't join the network (Google Nest Community Subscription Update)

[Notverytech]

Thank you for your message. Have already tried everything you suggested. Yesterday had a tel convo with the tech dept of my provider of broadband/wi-fi. They remotely connected into my router, checked it, tweeted it and we retried everything together still with no joy:-(

We were both at a total lose. They said to contact yourselves. You have beaten me to it

[Cy22]

How do I charge the battery now that I have removed it from everything? 

[Notverytech]

hi think we are on the wrong thread here! Not sure I can help you here as not sure what items you have removed the battery from!

[EmersonB]

Hi folks,

@Notverytech thanks for reaching out. To know more about this, I'd like to know more about this issue: what is the light status on your Nest camera? How far is it from your Wifi router? What are the troubleshooting steps you've done to your Nest camera?

Give these steps a whirl:

• Restart your mobile device and Nest camera.
• If you are still having the same issue, remove your Nest camera from your app and reset it.

Let us know how it goes.

@Cy22 just wanted to be sure, did you remove the battery of your Nest camera?

Regards,
Emerson

[EmersonB]

Hi everybody,

How's it going with your Nest camera? We would appreciate it if you could share with us the information I'm asking above. Also, were you able to perform the steps I’m suggesting? We'd be glad to hear from you — We'd like to make sure everything is working.

Thanks,
Emerson

[EmersonB]

Hello everyone,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.

Best,
Emerson

[Notverytech]

Hi Final thread all sorted dismantled the system re done it, all connected and now all working. Thanks to everyone 

happy Christmas!

[EmersonB]

Hi Notverytech,

Thanks for getting back to us and we're glad that it's resolved now. It looks like we can consider this one complete, so I will lock the thread now. Feel free to start a new thread and we'll be happy to help.

Regards,
Emerson