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Google camera won't join the network

RedYellowRoses
Community Member

After two years of operation, I bought a new router which caused Google nest camera to go offline.  So I factory reset camera and followed the instruction in Google home app.  At the last step, there is no error code.   It simply says, "MAKE SURE YOUR NEST CAM IS ON and connected to the same wifi network as your phone".  Why does the camera cannot find the wifi network?  I have Google router.  

12 REPLIES 12

Notverytech
Community Member

hi I have exactly the same issue. Have two cameras. One connected the second will not. Can not find wi-fi networks! New router. Now tried on several devices and drawing a blank all coming up with the same message. Gone through all the usual stuff, rebooting etc. Now pulling my hair out 😞

Sorry about your issue.  I have finally installed the nest camera after choosing not to scan QR code.  Instead, I typed Setup Code manually and then it prompted me for a wifi network name and password.  I entered them and my camera connected to the network successfully.  So, do not scan QR code which will not help you to find a wifi network.

Hi, Thank you for your reply. Have bypassed scanning the QR code. Put in the 6 serial numbers and done it that way. Still will not pick up wi-fi. Re booted everything I don’t know have many times! My second camera no problem. This is now a mystery! Thank you again for your suggestion unfortunately not working on mine 😫

Brad
Community Specialist
Community Specialist

Hi there, 

Sorry to hear you're experiencing this, as I can imagine it has been an inconvenience. I would love to look into this further for you. It may help to turn off your cameras, restart your Wi-Fi router, once up, restart your cameras. Let me know how it goes. 

Best regards, 
Brad

Brad
Community Specialist
Community Specialist

Hi there, 

 

Just checking in to see how the conversation is going. Please let us know if you have any further questions or concerns. We'll leave this thread open for a little longer for follow-up questions and concerns. 

 

Best regards, 

Brad

RedYellowRoses
Community Member

You could respond to notverytech user instead of me.  Have a nice day!

Hey Notverytech,

 

RedYellowRoses, thank you! 

 

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.

 

I appreciate the help, Brad.

 

Thanks,

JT

Hi there,

 

How's it going? Still need our help?

 

Regards,

JT

Nope.  It is all good.  thanks.

Hey there,

 

You're welcome! As we got our resolution here, I'm going to mark this thread as resolved. I'll be locking this thread if we won't hear back from you again in 24 hours. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future.

 

Best,

JT

Ebedia
Community Specialist
Community Specialist

Hi everyone,

 

@Notverytech thanks for getting back to us and we're glad that it's resolved now. It looks like we can consider this one complete, so I will lock the thread now. Feel free to start a new thread and we'll be happy to help.

 

Thanks for answering Brad and JT.

 

Regards,
Emerson

hi

i removed the complete system, 2 days ago and started from scratch again and lije magic it’s now all connected - up and now running again! Thanks everyone 

Happy Christmas!