My new Nest doorbell battery is not connecting to my Nest app. It connected to google, but not nest.

[JohnF]

Disclaimer: This thread was migrated from our previous version of the Google Nest Community. You can continue to receive updates on your thread issue here or simply ask, browse or more in the new Google Nest Community.

Original poster: Diego Vicent 

I just set up my new doorbell and it connects to the Google home app and everything, but it’s not connecting to my nest up and it’s really bothering me. I have the new Nest Doorbell Battery, is it because it’s too new or am I not doing something right?? Everything works fine, but it’s just not connecting

[JohnF]

Hi Diego, 

The new Nest Doorbell Battery will only work with the Google Home app and is not viewable in the Nest app or on the Nest Web Portal. 

Within the Google Home app you can view the live streams and event history of all of your Nest cameras however, for some settings and full 24/7 video, you will still need to use the Nest app for the older cams for the time being. 

I hope this helps. 

All the best, 

-from Phil (Product Expert)

[JChes]

I'm having the same issue with the Nest Camera (battery). It's terribly frustrating that I can't view everything on the Nest App which way more user friendly than the Home app. What a flop. I hope Google corrects this soon. I wouldn't have purchased the camera if I had known this. 

[Joefaus15]

I completely agree. I just installed mine to find it won't connect to the nest app which works much better than Google home. How disappointing!

[Csmittle]

All my other cameras work on the best app but my new battery nest doorbell.  Please fix this issue.  I see where you can add a wired doorbell but not battery.

I much prefer the nest app to the Google home app.

[EmersonB]

Hi Csmittle,

Thanks for reaching out. I understand your concern about the features that are not available from the Google Home app. New versions of Nest Cameras and Nest Doorbells can only be set up and controlled through the Google Home App. We don't have any news to share about when the other features of Nest app will be available to Google Home app. I'd suggest you send feedback about your concern using this form to let the Google Engineering team know about this. While they won't respond directly back to you, this is the best way to let them know about this. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Regards,
Emerson