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Re-install fails

RaymondRiver
Community Member

Initial install installation and setup of wired nest cam with floodlights went seamlessly. I recently disabled the camera. Upon trying to set it up again, I get a “Something Went Wrong” result every time.

I no longer have the QR code but do have the 6 digit code.

Any suggestions?

Thank you. 

1 Recommended Answer

RaymondRiver
Community Member

Camera/floodlight issue solved. Because I no longer had the QR code in front of me I can ask the camera for its six digit set up number. When I did that, and used that code, I constantly received an error message. Possibly, because this app is connected to my home doorbell, too, it was giving me that device’s set up code number. I disconnected the camera itself from its power supply and underneath the plug was the set up code. A different set of numbers. When I used that everything set up quite easily. Back in business!

View Recommended Answer in original post

6 REPLIES 6

ctcomsa
Community Member

have you tried restarting your phone summertime's it that simple ; it depends on how you disabled it. if your on a different wifi system,

Curtis

Thank you ctcomsa. I'll try restarting my ipad and see if it works.

 
RR

Turned off iPad, restarted it, chose 2.4g network, would not set up.

Turned off iPad, restarted it, chose 5g  network, would not set up.

any additional suggestions?

Brad 

 

RaymondRiver
Community Member

Camera/floodlight issue solved. Because I no longer had the QR code in front of me I can ask the camera for its six digit set up number. When I did that, and used that code, I constantly received an error message. Possibly, because this app is connected to my home doorbell, too, it was giving me that device’s set up code number. I disconnected the camera itself from its power supply and underneath the plug was the set up code. A different set of numbers. When I used that everything set up quite easily. Back in business!

aatienza
Community Specialist
Community Specialist

Hey folks,

 

I'm glad to hear that everything is back up now! Let us know if you have any other questions.

 

Thanks,

Archie

aatienza
Community Specialist
Community Specialist

Hey folks,

 

Since this thread hasn't had activity in a while, we're going to close it to keep content fresh. Feel free to submit another post, and provide as many details as possible so that others can lend a hand.


Thanks,

Archie