Re-setting an outside camera

[saab9002]

Hi All,

This is from an IT numpty so bear with me, I lost the use of our outside camera whether it was change of router or change of mobile phone, who knows !

When re-installing (re-setting) your camera, I found after 3 days of attempting to do it, it's best to power off your camera, switch off your router, ( both for say 2 mins), power up the camera first, then router also have your wireless password to hand and when trying to connect the camera to your phone, HAVE THE PHONE WITHIN A COUPLE OF INCHES CLOSE TO THE CAMERA, IT DOESN'T WORK OTHERWISE. And of course nobody tells you this. Good luck to whoever needs to re-set their Outside camera.

kind regards

Chris 

[JuanCH]

Hi Chris,

Thanks for posting in the community! I appreciate you taking the time to outline your Nest Cam Outdoor resetting process. Power cycling both the camera and router (camera first!) and ensuring your phone is nearby your camera during the connection phase are crucial pieces of information.

This is the kind of post that helps others in this community!

If you have any questions, please don't hesitate to post them on this forum.

Sincerely,
Juan