Reconnection of Nest Doorbell after installing new modem

[WayneN]

In Sept 2023, Miklassy posted an issue almost identical to what I'm experiencing.  I tried all of the suggested fixes that were offered and nothing has worked.  I note that during the set up where I've scanned the QR code, it instructs me to plug in the device.  I hear the chime and see the white light go on, but I never see the camera pulsing blue.  I've done the factory reset several times but was not successful in getting the pulsing blue light.  HELP!!!

[MplsCustomer · Accepted solution]

@WayneN 

Sometimes it seems customers use the "Restart" instructions (pressing and holding the reset pin for 5 seconds) instead of the "Factory reset" instructions (pressing and holding the reset pin for 12 seconds--or more).

https://support.google.com/googlenest/answer/9252162

[WayneN]

Thank you @MplsCustomer   I thought I was doing the factory reset properly but I guess not. All working good now!

[Lance_L]

Hey folks,

@WayneN, thanks for posting to the Community and sharing your experience with us. We’re delighted that you were able to find a solution, despite the initial challenges. If you have any further questions or need assistance, don't hesitate to reach out to us at the Nest Help Center.

I appreciate your assistance, MplsCustomer.

All the best,

Lance