Low device temperature warnings still waking me up!

[Theraven51]

How is it over a year later and these useless warnings are still being pushed out under the same notification category as the rest of the camera alerts?  Is someone trying to break into my house or is my camera just cold, lets wake up and find out! It would be nice to have a solution until I can swap these out to a different brand.

[EmersonB]

Hi Theraven51,

Thanks for reaching out here in the Community. We understand the situation you're referring to, however,  we don't have any news to share about applying this feature to the Nest app or Google Home app. We're always looking for ways to improve and we'll take it as feedback. I'd suggest you send yours with our Send Feedback form to let the Google Engineering team know about your concern. While they won't respond directly back to you, this is the best way to let them know about this.

Let us know if you have additional questions or concerns.

Regards,

Emerson

[Theraven51]

The feedback form seems to be a waste since this has been an issue for a year! How can I escalate this issue? The cameras are useless!

[EmersonB]

Hello Theraven51

I appreciate your response. I wanted to know what are your other issues with your Nest Cameras aside from your concern about the critical alerts? Are there any other features that you're trying to use? Looking forward to your response.

Best,

Emerson

[Theraven51]

Lots of missed events that they don't record. Tons of false alarms and recordings for no reason. Alerts for things outside of detection zones. Live view of the cameras and playback fails most of the time. I could go on and on. And I've tried factory resets and nothing has improved. I just want my money back on a defective product!

[MplsCustomer]

@EmersonB 

We are not asking "about applying this feature to the Nest app or Google Home app".

Rather, this "hey, it's cold outside" message (aka "Low device temperature") is a useless message that Google Nest first implemented in a firmware or software update in January 2023 (https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/New-quot-Low-device-temperature-quot-me...).

Why did Google Nest waste development resources to implement a message that the customer can do nothing about? And why is Google Nest refusing to remove the useless message?

[Theraven51]

I'm pretty sure they don't care anymore. It seems like they don't like to follow through with products after launch. I know I won't buy anything from them anymore. 

[EmersonB]

Hi folks,

We’ll take note of it and ensure that we'll learn from your experience as we continually improve our products and services. Rest assured that we'll take this as feedback and learn from this to deliver a better process and experience in the future. 

Thanks,

Emerson

[Theraven51]

Thanks.  I'll be thinking about that every night when I wake up to low temperature warnings all winter 

[EmersonB]

Hey Theraven51,

We know how important this is for you and we truly appreciate your feedback. While I can't speak to the reasons why certain features might be included or removed from a product line, I can reassure you that your voice is heard when you submit feedback and we pass your comments along as a feature request. We have made sure our teams have seen your request and comments, and they are always taken into account for future hardware and software updates.

Regards,

Emerson

[Theraven51]

This is definitely not a feature, more like a nightmare. I realize you have no control over this issue but the feedback form is as useless as most google products and the support. My only hope at this point is someone reads this and saves their money and frustration and buys from a different brand. I've learned my lesson and will never buy another google product. 

[EmersonB]

Hi Theraven51,

Apologise for the confusion. It was meant for a different user.  We hear you. Our team is working hard to deliver the best experience for our users. Keep your eye on the Google Nest Community page support.google.com/googlenest/community for any updates. 

Best,

Emerson

[Theraven51]

Where do I find that?

[EmersonB]

Hello Theraven51,

We usually get the case ID in case you've already reached our support team. I didn't mean to mislead you and as much as I want to help you, our feedback form will be the way to let our Engineering team know about your concern.

Thanks,

Emerson

[Theraven51]

I've reached out to support several times already and it was a huge waste of time! I'm sure the feedback form goes directly to the trash!

[EmersonB]

Hi there,

You may share your case ID here so that we can take a look at what happened. 

Regards,

Emerson

[Theraven51]

Is there an easy way to find them? The fist one was over a year ago!

[MplsCustomer]

@EmersonB 

Why is a case ID needed for Google Nest to do something about this?

The useless cold weather message was deliberately introduced by Google Nest one year ago. My guess is that it was introduced in response to a flood of complaints about the poor performance of the battery doorbell, and of the battery camera when running on battery power.

Here is one post of mine from a year ago:

https://www.googlenestcommunity.com/t5/Cameras-and-Doorbells/New-quot-Low-device-temperature-quot-me...

[EmersonB]

Hey everybody,

We ask the case ID if the user already contacted our support team to avoid repetition of steps and to know what happened to their interaction. Usually, the support team will send you an email containing your case ID within or after your conversation.

Thanks,

Emerson

[Theraven51]

Avoid repetition of what steps? The cameras are broken and no one has even given even a hope of a fix! I've logged multiple tickets over this and support is no help. I feel like this is just a waste of time other than warning people to stay away from google products!

[EmersonB]

Hey Theraven51,

That is right. We ask your case ID to check what happened and for us to know what would be our next step or to check if there's any update in case your concern escalates to a higher support team. You may give us your case ID's and I'll check it for you. Also, I'd suggest you send your feedback from our Send Feedback form to let the Google Engineering team know about your concern. While they won't respond directly back to you, this is the best way to let them know about this. 

Best,

Emerson

[Theraven51]

I don't see where that matters in this case. There's nothing to troubleshoot. The software is just faulty. Obviously they aren't going to fix it. Feel free to look up my account. I have multiple tickets for a year. Support won't even answer me anymore when I ask about it. 

[Theraven51]

I have a new update. It's gotten worse! I'm now getting the notifications when it's 50F outside on multiple cameras! Is this a joke?? 

[EmersonB]

Hi Theraven51,

We'd love to check your conversation with our support team to see if you have missed any troubleshooting steps. We wanted to make sure that everything was covered. Also, I've tried checking your account using the email address you're using here in the Community and I don't see any existing case. Do you by any chance use a different email address when you reach our support team?

Regards,

Emerson

[Theraven51]

5-9505000036041 is my latest support ticket but they haven't done anything at all. I've opened a bunch over the last year all under the same email. There hasn't been any troubleshooting steps other than factory resets that didn't help. So if you're wondering what was missed it was any help at all with these garbage cameras!

[Theraven51]

I'm still waiting for your supposed missed troubleshooting steps