Recorded video cuts off randomly

[chickensoup]

My recordings would randomly cut and start again. The second clip being recorded would get a bright exposure flash. I’ve noticed the problem would go away when plugged into direct power and not through battery. I’ve attached an image of what the recorded videos look like. The cam would record for the first 3 seconds and then the video would cut and start another clip for the duration of the motion. Basically, it’s two separate clips when it should be one clip. 

 

[EmersonB]

Hi chickensoup,

I know how confusing it is and why this issue happens. No worries, we'll check this out. 
 

To know more about this, I'd like to ask some questions: 

• Do you have a Nest Aware subscription? If so, what type of Nest Aware subscription do you have?
• How was the Wi-Fi connection in that part of the house when that event got recorded?
• What's the battery percentage of your Nest camera?
   

Give these steps a try:

• Check on your Google Home app settings if you have a schedule set up.
• Restart the Nest camera.
• If the issue persists, try to reset it to the factory default.

Looking forward to your response.
 

Regards,

Emerson

[Dinap]

I'm having the same issue, every couple of days I'd see a gap in recording. It would go from 12:30 in the afternoon to 4:30 pm

[chickensoup]

Currently subscribed to the 60 day nest aware. Wi-Fi connection is good. Camera is only about 10 feet from the router. Battery percentage was around 70-80%. I do not have a schedule set up. I’ve restarted the camera multiple times and factory reseted it once, but the problem still persists.

[Brad]

@chickensoup

Sorry to hear you're experiencing this, and thank you for taking the time to the troubleshooting steps we have suggested. If you continue to experience this, please fill out this form, and a higher tier of support will reach out to you for next steps. 

Best regards,
Brad

[Brad]

Hi there, 

Just checking in to see how the conversation is going. Please let us know if you have any further questions or concerns. We'll leave this thread open for a little longer for follow-up questions and concerns. 

Best regards, 

Brad

[aatienza]

Hey there,

It's us again. Were you able to fill out the form?

I appreciate the help, Brad.

Thanks,

Archie

[Brad]

Hi there,

Just checking in on this thread and the activity on it. We'll leave this topic open for another 24 hours in case there are any follow-up questions or comments.

Best regards,
Brad

[EmersonB]

Hi Dinap,

Thanks for reaching out and I completely understand the situation that you have right now. I would appreciate it if you can provide the information I asked above. Also, let me know if you've already tried the steps I've provided.

Looking forward to your response.

Best,
Emerson

[janthadeus]

Hi there,

I just wanted to jump in real fast to see if you saw Emerson's reply and to see if you still needed some help on this or if you were able to get it sorted out. If you are still needing some help, just let us know and we'll be happy to continue helping.

Thanks for your help, Emerson.

Regards,

JT