Recurring gaps in video and audio in nest cam footage

[-Jace]

I do have the subscription where I should have 24/7 video and audio recording. The camera is plugged in and has power. We use this specific camera as a baby monitor and there has been more than three instances where we hear a large thud from the other room and the baby starts crying. Every time we’ve attempted to review footage from any of these instances we are met with a screen that says footage unavailable try again later, but only for the few minutes before and after the thud.

There are also clips that don’t have any audio.

I see that some of these issues are pretty regularly expressed but I’m wondering if there’s a simple solution to this.

Im willing to try anything as I like the google home app and quality of footage, but I don’t really want to pay for a subscription if it’s not giving me what I need, and I also am not happy that I’ve spent thousands on other nest cams and have been noticing missing footage and audio in those cameras as well. Fortunately no other incidents have happened where the footage was necessary but I’m worried they will be useless in the event of a robbery or home invasion.

[EmersonB]

Hello -Jace,

Thanks for posting here in the Community and for sharing with us about your issue. Let's see what we can do here. To confirm, how is the Wi-Fi connection in that part of the house? Were there any recent changes to your Wi-Fi network?
 

These gaps happen when your Nest Camera wasn’t streaming video because of one of the following:

• Your Nest Camera could have turned off if you created a manual schedule.
• Your Nest Camera may have lost power. Double check the power adapter and wall outlet and make sure your neighborhood doesn't experience any power outage at the time.
• There could be an issue with your Wi-Fi. If so, you may need to troubleshoot your Wi-Fi connection.

Looking forward to your response.

Regards,

Emerson

[-Jace]

I do not have a schedule to turn off, and that would not explain the clips that have video only, with no audio. I’m confident this is not the issue.

There is no power issues. We have 20amp circuits instead of the usual 15amp so even less likely that their is power failure. I’ve also tried using a different power cable from another camera but currently in use. Still have the same problems.

i have a very strong connection in the baby’s room. The internet speed tests at around 200-350 mbs download and 13-25mbs upload speed on a mobile device in that room. I also do not experience connection interruption on any other devices on the network, with the exception of a Google display in the kitchen.

 After reading other posts it does seem like this is a common occurrence for others as well. Is it fair to say there is a possibility that either the camera is faulty or the firmware needs an update?

[Kookoo33]

I am having the same issue. When I review the recorded data (nest cam) using the nest aware subscription there are unrecorded gaps. It's as though at night, if there is very little light or movement, it just stops recording. The wifi, connection, electrical capacities are all working 100%. Does the basic nest aware only record active movement/sound? Do I need to upgrade to nest aware plus? 

[janthadeus]

Hey there,
 

Checking in — I just wanted to make sure if you’ve seen Emerson’s response. Let us know if there’s anything else.

I appreciate the help, Emerson.

Thanks,

JT

[Djinn]

It seems every thread i can find on this subject is a dead end. Class action time?