04-03-2023 08:01 AM
The double wire connector for my nest doorbell broke. I need a replacement. It's only 3 1/2 months old.
Bill
04-03-2023 09:56 AM
Since you're within the 1-year warranty, you could try contacting Support for a replacement:
04-10-2023 08:22 PM
Hi folks,
Oh no! We’re sorry to hear that. Let’s check this out — could you fill out this form and let me know once you’re done?
Thanks for the help here, MplsCustomer.
Regards,
Juni
04-13-2023 08:38 PM
Hi there,
I wanted to follow up if you are still in need of any help. If so, please fill out the form above.
Thanks,
Juni
04-17-2023 07:26 PM - edited 04-17-2023 07:26 PM
Hey Biil48,
We got the form you've submitted — thanks for filling that out. I'll consider this post as complete and will lock the thread in 24 hours. Please keep an eye on your email as someone from our team will reach out to you to assist you further.
Thanks for the help here, MplsCustomer and Juni!
Best,
JT
04-18-2023 03:10 AM
Thanks very much
04-18-2023 07:05 PM
Hey there,
You’re welcome! I’ve checked your case and it looks like our team is already in touch with you. Please check your email for more information about it.
Thanks,
JT
04-22-2023 11:34 AM
Hello everyone,
@Biil48, we wanted to follow up and see if you are still in need of any help. Please let us know if you are still having any concerns or questions from here, as we would be happy to take a closer look and assist you further.
I appreciate the help, MplsCustomer, Juni and JT.
Regards,
Emerson
04-25-2023 07:46 AM
Hey Biil48,
Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, we would be happy to keep it open. If there's more we can do, just let us know.
Best,
Emerson
04-26-2023 03:20 AM
Emerson,
Thanks for the update. Apparently I have to return it as you don't have replacement wires? What's the procedure to return it. I already have it dismantled and back in its box.
Bill
04-26-2023 07:59 PM
Hey there,
Let’s check that for you — could you fill out this form and let us know once you’re done?
Thanks for chiming in, Emerson.
Thanks,
JT
04-29-2023 08:41 PM
Hello there,
We got the form you've submitted — thanks for filling that out. I'll consider this post as complete and will lock the thread in 24 hours. Please keep an eye on your email as someone from our team will reach out to you to assist you further.
Best,
JT