Replacement magnetic mount - Nest Cam Outdoor

[jmb603]

I have two Nest Cam Outdoor units. Our siding was damaged along with one of the magnetic mounts and I need to order a replacement. I have looked everywhere, but cannot find the part. Can anyone tell me how to order the magnetic mount from Google (or if it available anywhere else online)?

Thank you

[SteveT1]

Hi there,

Thanks for reaching out. While the mounting kit for the Nest Cam Outdoor isn't sold separately, we'd like to check for other options. When and where did you purchase your Nest Cam Outdoor? Also, are you in the same country where you bought it?

Cheers,
Steve

[jmb603]

Hello. I purchased the camera from the Google Store online on 4/16/2020 in the US. I am still in the country. 

[SteveT1]

Hi there,

Thanks for the reply and sorry for the delay. Could you fill out this form so we can check this with our team?

Let us know once you're done.

Cheers,
Steve

[SteveT1]

Hi there,

Just wanted to check and make sure that you’ve seen our response. If you have other questions and concerns, feel free to let me know.

Thanks,
Steve

[jmb603]

Hello @SteveT1  -

I have responded via the form you requested I fill out. Thank you

[SteveT1]

Hi there,

Thanks for filling out the form. As a reference, here's your case ID: 9-1491000032251.

We've contacted you via email and we can continue this conversation via that channel. Let me know if I can assist you with anything else, otherwise I’ll be locking the thread in 24 hours.

Regards,
Steve