Replacement parts

[clswingle]

I am missing the base plate and release tool. How do I order replacement parts? Not finding any place where I can get them, Thanks!!

[MplsCustomer]

@clswingle 

Unfortunately, Google Nest does not sell replacement parts. However, Support will sometimes provide replacements if you are within the 1-year warranty:

https://support.google.com/googlenest/gethelp

[janthadeus]

Hi clswingle,
 

Yikes! Let’s check options for you — could you fill out this form and let me know once you’re done?

I appreciate your help, MplsCustomer.

Thanks,

JT

[EmersonB]

Hello everyone,

@clswingle, I wanted to follow up and see if you were able to fill out the form? Let me know if you have additional questions.

I appreciate the help, MplsCustomer and JT.

Regards,
Emerson

[EmersonB]

Hey clswingle,

We haven't received your form — were you able to fill it out?

Best,
Emerson

[EmersonB]

Hi clswingle,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, we would be happy to keep it open. If there's more we can do, just let us know.
 
Thanks,
Emerson

[clswingle]

Sorry for the delay in getting back to you. I ended up not needing the form as I was able to find my plate for mounting. Thank you very much for your assistance!!

[EmersonB]

Hello clswingle,

Thanks for getting back to us and we're glad to hear that you're able to find your mounting plate. We’ll consider this one complete so let us know if you have other questions or concerns as I will be locking this after 24 hours. Feel free to start a new thread and we'll be happy to help.

Regards,
Emerson

[clswingle]

Hello Emerson - Thank you for your assistance on this. I was actually able to find my plate and mount the doorbell. Sorry for the delay in getting back to you.