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Replacement wire puck

Community Member


I have installed my 3 rd nest doorbell but this one seems to be causing me a problem.  The wires connected with the puck/circle doesn’t seem to be working.  It was working before with the puck wire set then it stopped. The doorbell still has power but no chime. I have verified that chime is turned on in the app. Is there somewhere where I can get a replacement wire? 

I can go straight through but the chime is very weak and the chime makes a humming sound so I abandoned that configuration. 


Community Specialist
Community Specialist

Hey there,


Thank you for your patience. We do not process replacement requests in the Nest Community Forums. If you are seeking a replacement, please first fill out this form so Support can collect some important information from you. Once the form is submitted, you will have your case number. To keep this request organized to a single individual, please be aware that this thread will be locked.


Best Regards,