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Saving Clip from Google Home for Outdoor Cam Battery isn't working

jsumnertx
Community Member

‎09-10-2023 06:33 PM

I have a Google Nest Battery camera and when I select "save clip", it says "downloading" and then it never shows up in my Photo library.  I've tried it on two iphones with no luck and also tried the web interface and can't do it from there. Any suggestions?  Bug?

More details

1) Launch Google Home on my iphone, select the camera, 

2) Select the clip and start it playing

3) Select the 3 bars for the menu on the bottom right, pick "Save Clip"

4) The first time, it asked me to pick whether Google gets access to my photos.  I selected "all".  It hasn't asked me again

5) I get a white bar that says "Downloading......" which goes away after about 3 seconds

6) If I go to my Photo library on my phone - nothing 

Only thing I've been able to do is use a screen recorder to get the video.

 

 

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Lance_L
Community Specialist
Community Specialist

‎09-13-2023 07:59 PM

Hello jsumnertx,

 

Thanks for reaching out to the Community.

 

I’m sorry to hear that you’re having issues with downloading the video history. Let’s check it out.

 

Follow the troubleshooting steps below:

 

  1. Check for any available iOS updates and install them if there are any.
  2. Uninstall the Google Home app.
  3. Restart the phone.
  4. Reinstall the Google Home app and try to save the clip again.
  5. If it persists, try switching the connection from Wi-Fi to mobile data (or vice versa) and downloading the video again.

Let me know how it goes.

 

Best, 

Lance

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