09-10-2023 06:33 PM
I have a Google Nest Battery camera and when I select "save clip", it says "downloading" and then it never shows up in my Photo library. I've tried it on two iphones with no luck and also tried the web interface and can't do it from there. Any suggestions? Bug?
More details
1) Launch Google Home on my iphone, select the camera,
2) Select the clip and start it playing
3) Select the 3 bars for the menu on the bottom right, pick "Save Clip"
4) The first time, it asked me to pick whether Google gets access to my photos. I selected "all". It hasn't asked me again
5) I get a white bar that says "Downloading......" which goes away after about 3 seconds
6) If I go to my Photo library on my phone - nothing
Only thing I've been able to do is use a screen recorder to get the video.
09-13-2023 07:59 PM
Hello jsumnertx,
Thanks for reaching out to the Community.
I’m sorry to hear that you’re having issues with downloading the video history. Let’s check it out.
Follow the troubleshooting steps below:
Let me know how it goes.
Best,
Lance