Saving Nest Cam with Floodlight video

[randomtom83]

I am attempting to make a video for the police of a break-in of my car. Because the google home app only allows you to save video of "events" it captures when the person went into my car and out. but not during their time in my car. The Nest app allows custom time ranges for videos, whereas the google home app does not.  With the doorbell camera I can capture the persons when they are "outside the frame" (walking down the street, going from driveway to driveway/car to car, then onto my property and leaving). The google home app does not do so. This should be addressed.

[RabbitMedic]

I completely agree. It is ridiculous this isn't a feature at launch. Extremely disappointing google has yet to address this in any meaningful way

[SSGSmittles]

It is crazy to me that a NEST cam doesn't operate on the NEST app... wtaf google...

[Brad]

Hi there, 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I definitely understand how frustrating your situation must be, and I wanted to make sure that your concern was acknowledged. Do you still need help with this issue? I know that there's been a delay in response since you posted.

Best Regards, 

Brad.

[randomtom83]

No Brad, it has not

[Brad]

@randomtom83

Thank you so much for bringing this up to my attention! I am sorry to hear that you were robbed, and I hope they can find a solution. I like your ideas, and I could see how it could be helpful. I will go ahead and submit this feedback forward for you. Thank you for all of your patience.

Please let me know if you need further assistance on this issue.

Best Regards,

Brad.

[randomtom83]

Brad, today. Just but 20 minutes ago, 2 men walked into my driveway, where i have a zone set up. The light did not turn on, the two men attempted to get into my and my wife's car. The light did not turn on, luckily my dog was going out for his evening constitutional. They ran to the top of my driveway, pauses to have a drive and smoke a cigarette, make out then leave. Only when they decided to leave did the camera and light notice them. The Nest floodlight camera is now downgraded to an official piece of **bleep** Brad. I now have 5 cameras by nest on my house not worth a **bleep**.  Might i add, as they left the camera decided to have issue with the stream. Why does it not have an internal backup to cover connection outages?

[Brad]

@randomtom83

I am terribly sorry to hear that you had this experience! These cameras are not perfect, and I understand you would like a better answer but I would personally suggest that you look into a security system if you are having frequent trouble. 

Best regards,

Brad. 

[randomtom83]

I don't expect your cameras to be a security system but i would hope that they wouldn't perform worse than your previous models

[randomtom83]

Allow me to try again. If the clip baking could be custom, as it is in the nest app. So when the police and insurance companies ask for it, i can send it to them, or i want to catch something funny like my dog tripping over something because he's not paying attention, i would like to do that. But just clips of what the camera thinks it's an event. 

[Brad]

Hey there,

I just wanted to jump in real fast and thank you for your feedback. Please feel free to submit your feedback to us. I've put instructions for feedback below.

• Open the Google Home app

• At the top right, tap your account.
• Tap Feedback 

• tap the type of device you'd like to submit feedback for.
• To display available emails, in the "From:" section, tap the arrow on the right. Select your email address.
• In the feedback summary, write a brief description of your issue.
• Be sure to check the box for Screenshot and System logs.
• To submit feedback, at the top right corner, tap Send 

If you need anything else, please let me know.

Best regards,

Brad.

[Brad]

Hey folks,

Thanks for visiting the Community. Since this thread hasn't had activity in a while, we're going to close it to keep content fresh.

We hope you were able to get the help you need, but if you're still having trouble, please feel free to submit another post, and provide as many details as possible so that others can lend a hand. Hope this helps!

Best regards,

Brad.