Secure loops for outdoor cameras

[Schantry]

How do I get a secure loop for my 3 outdoor nest cameras. They were not included in my box

[Brad]

Hey there,

Sorry to hear you're missing those secure loops, I can imagine this has been stressful for you. If you're seeking a replacement, please fill out this form. However, we do not offer replacements for parts. If your device is no longer under warranty, we cannot offer a replacement, We're sorry for the inconvenience. 

Best regards,
Brad

[janthadeus]

Hey there,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Best regards,

JT

[janthadeus]

Hi folks,

Checking in — we haven't received your form. Were you able to fill it out? Still need our help?

Thanks for your help, Brad.

Regards,

JT

[janthadeus]

Hi there,

I'm checking in to see if you are able to fill out the form. If not, please do so, so we can assist you further with your concern.

Best,

JT

[Schantry]

I have not received a form from you. Is there an attachment or a fill in form?

[Brad]

@Schantry

You need to fill out this form, and then a higher tier of support will reach out to you.

Best regards,

Brad

[Schantry]

Thank you. That link worked

[Brad]

@Schantry

I am glad to hear that the link worked for you to fill out that support form! A higher tier of support will assist you further with this inquiry. Thank you for your patience. We'll leave this thread open for a little longer for follow-up questions or concerns. 

Best regards,

Brad

[janthadeus]

Hey folks,

It looks like we can consider this one complete, so I will be locking this in 24 hours if we won't hear back from you again. Please keep an eye on your email as someone from our team will reach out to you to assist you further.

Thanks for the help, Brad.

Best,

JT