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Security cameras dropping connection

Iamnotbubba
Community Member

My cameras keep dropping connection. This weekend it was especially bad. Seemed like every 5 minutes the connection to the WiFi would drop for an unknown about of time. 

 

I've gone through all the troubleshooting steps sorry of a factory reset. Any ideas to resolve this would be super helpful

7 REPLIES 7

Anonymous
Not applicable

Mine have done the same for over a year unfortunately it just seems to be the way they are. Here's hoping an update might fix the problem one day.

It's good to know that I'm not alone in this. Thank you for your reply. 

gilleslibre
Silver Product Expert
Silver Product Expert

I had the same problem with one of my five cameras which was furthest from my router. I added a wifi extender and the problem was resolved. 

Anonymous
Not applicable

You're lucky mine can sit next to the router and still drop out.

gilleslibre
Silver Product Expert
Silver Product Expert

This is quite a mystery!

Lance_L
Community Specialist
Community Specialist

Hello everyone,

 

I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this thread in 24 hours.

 

Best,

Lance

EdmondB
Community Specialist
Community Specialist

Hello folks,

I'd like to jump in here and check if you've seen gilleslibre response. Let us know if you need more help by replying to this thread.

I appreciate the help, @gilleslibre.

Thanks,
EdmondB