Seeking Assistance with Delay in Nest Doorbell (Battery) and Nest Hub Max Notifications

[maxtheman36]

I'm reaching out for support regarding a recent purchase my household has made - a Nest Doorbell (Battery) and a Nest Hub Max. We've integrated these devices into our existing network, which includes multiple Google Homes, with the primary objective of achieving seamless doorbell notifications throughout the house.

However, after setting up the system and conducting a series of tests, we've noticed a significant delay in the doorbell notifications - approximately 8 to 10 seconds from the moment the doorbell is pressed to the point when the speaker announces someone's presence.

This latency seems to undermine the primary purpose of having an integrated doorbell and speaker system, rendering it less effective than desired.

We have already tried the standard troubleshooting steps such as restarting, disconnecting, and reconnecting the devices, but these have not rectified the situation.

Hence, I am looking for any alternative solutions or advice that could help us resolve this issue. Any assistance or guidance that you could provide would be greatly appreciated.

Thank you in advance for your support.

[R_JB]

Same here and still not resolved. Long running bug. Still no fix? Just got a new doorbell, perfect wifi, 1Gbps, optimized in Asus router, but still no fix. Sent logs already.

[Lance_L]

Hello everyone,

Thanks for reaching out — let's get this sorted out. 

A few questions: are you using an Android or iOS device? Does it happen on multiple devices? Have you tried switching from Wi-Fi to mobile data? Was the event detected and recorded in the event history? 

Keep us posted. We'd be happy to help.

Best, 

Lance

[maxtheman36]

Thank you for your response. 

I'm not sure if you understand the question, can you please re-read my inital post. 

I'll answer your questions here

• We use both Android & iOS, but these devices are all managed thru the Google Home app.
• Nest Doorbell & Nest Hob do not have Mobile internet available. 
• Yes the events are recorded in Event history, only much delayed. 

[Lance_L]

Hi  maxtheman36,

Thanks for the follow-up information.

To isolate the issue, can you try connecting the Nest doorbell to mobile data? You will need two separate devices; one will act as the mobile hotspot, and the other will be used to set up the doorbell. Make sure to connect the device used to set up the doorbell to the same mobile hotspot.

Let’s try the troubleshooting steps below.

1. Save any video history on the device, if any. Follow this guide.
2. Unmount the device, then connect it to the USB cable and power adapter, if applicable.
3. Locate the reset pinhole on the device.
4. Insert and hold the pin (you can use an unfolded paper clip or a thumbtack).
   1. At 10 seconds, the status light will blink yellow four times, and you’ll hear a countdown tone.
   2. At 12 seconds, the status light will be steady, solid yellow while the device starts the factory reset, and you’ll hear a confirmation tone.
5. Release the button. Your device will restore to its factory settings.
6. After the factory reset, your device will appear as "Offline" in the app until you remove it. Also, the status light should be pulsing blue.
7. To remove it from the app, open the Google Home app, select the device, and then tap Settings > Remove device > Confirm.
8. Start adding the device back to the Google Home app and follow the instructions to update the Wi-Fi connection.

Let me know how it goes.

Regards,

Lance

[Lance_L]

Hi folks,

I wanted to follow up and see if you still needed help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Best regards,

Lance

[EmersonB]

Hi everyone,

Just one final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, we would be happy to keep it open. If there's more we can do, just let us know.

I appreciate the help, Lance.

Thanks, 
Emerson

[R_JB]

I am sure this is not the way how to approach this. You would try to find out if this has to due to the router? There are many, many complaints about this issue for years now. Please, try and understand that this delay is already there since 2021.

[R_JB]

Same issue here, Nest hub and doorbell battery, when someone is pressing, a delay of at least 8 seconds, resulting in people leaving before we can actually open the door, which is the primary purpose of a doorbell...

[Lance_L]

Hello everyone,

I apologize for the delay. I understand that this can be frustrating. I am working as quickly as possible to resolve the issue.

@R_JB, have you already tried the troubleshooting steps above? Let me know; I’ll be happy to assist further.

@maxtheman36, I’m just checking in to see if you saw our response. Do you still need help?

Keep me posted.

Cheers,

Lance

[R_JB]

Hi,

As I mentioned: I am sure this is not the way how to approach this, through a mobile connection. You would try to find out if this has to due to the router?

This would be a temporary work-around to check something which Google can easily test out. What would you try to reach?

[Lance_L]

Hi R_JB,

Thanks for getting back to me. I just want to make sure to cover all bases. If you've already finished all the steps and that didn't work on your end, I'd be happy to take a look into this for you. Please fill out this form with all the needed information, then let me know once you're done.

@maxtheman36, buzzing in — do you still need help? Don't hesitate to reach back if you do.

Cheers,

Lance

[Lance_L]

Hello R_JB,

We haven't received your form. Have you had a chance to fill it out? Just in case, here's the link.

@maxtheman36, I wanted to follow up and see if you still needed help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Best,

Lance

[Lance_L]

Hey R_JB,

Buzzing in — do you still need our help? If you haven’t filled out the form yet, here's the link.

@maxtheman36, I'm chiming in to ensure you've got the answer you're looking for. Feel free to let us know if you have more questions about this.

Regards,

Lance

[Jenelyn_O]

Hi there,

Chiming in — we haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you need assistance or want to discuss topics, feel free to start a new thread.

I appreciate the help, Emerson and Lance.

Cheers,

Jenelyn