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Setting up my nest camera in my new home

Milazzk5
Community Member

I’m trying to set up my camera in my new home since I moved from California to Oregon, Missouri and it won’t let me because it says it belongs to a different account but it’s my account

1 Recommended Answer

MplsCustomer
Bronze
Bronze

@Milazzk5 

Did you remove your camera from the Google Nest app or Google Home app while you were still on your old Wi-Fi network?

Did you do a factory reset?

https://support.google.com/googlenest/answer/9252162

Changing Wi-Fi:

https://support.google.com/googlenest/answer/9223711

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2 REPLIES 2

MplsCustomer
Bronze
Bronze

@Milazzk5 

Did you remove your camera from the Google Nest app or Google Home app while you were still on your old Wi-Fi network?

Did you do a factory reset?

https://support.google.com/googlenest/answer/9252162

Changing Wi-Fi:

https://support.google.com/googlenest/answer/9223711

EmptyNester
Silver Product Expert
Silver Product Expert

Did you bring your old router from your old home so that in your new place you have the exact same WIFI name and password?  If so it should come right up with out any setup needed.   If you have a new router and/or WIFI can you rename it to be exactly the same with the same password?  This should also work as well.