Setup doorbell

[Dondcph]

Hi everybody

I have several nest products incl. cameras and doorbell. 

I bougth another doorbell, and when I start the setup it keeps on saying "something went wrong when it tries to finish the setup. 

I tried the usual help guides by reseting the doorbell but nothing seems to work. my other product are working fine

[SoriaD_]

Hello @Dondcph 

Thank you for reaching out to our Nest Community. I apologize for any inconvenience you've encountered while setting up your new Nest Doorbell.

I understand you've already tried troubleshooting the connection to the app during setup. To help me assist you better, please provide the following information:

How far have you gotten in the pairing process?
When and where did you purchase the Nest Doorbell?
Have you tried a factory reset or creating a new home structure?
Also, make sure it’s on the same Wi-Fi network as the selected network for the Nest device.

Please feel free to share any additional details that might be relevant. I'm here to help you resolve this situation.

Best regards,

Douglas.