Small Business Owner who lost manager and shut down email

[ccombs]

Hi everyone, 

I'm a small business owner and I let go of my manager and shut down his email. Well because he set up our nest camera's which I didn't realize I now can't add anything to my Nest account because I can't add myself as manager. I can't figure out a work around other than buying new camera's which is utterly ridiculous. HELP please.....

[gilleslibre]

How about reactivating the email account of the manager, but taking control of it? 

[ccombs]

I’ve thought about that but it’s a google workflow account and I don’t think I can do that plus it cost money to reactivate. 

[ccombs]

Okay I set up his email again and I STILL CAN'T MAKE MYSELF MANAGER! I have noticed that this is a problem for many small biz owners and their is no work around. What do I do? HELP!

[EmersonB]

Hi everyone,

@ccombs thanks for reaching out here in the Community and for sharing with us your concern. We appreciate you trying to perform some steps. I would recommend you to start over with the setup and link your Nest Camera to your own account instead.
 

Give these steps a try:

• Log in to your Manager's old account and delete the Nest Camera there.
• Reset your Nest Camera to the factory default. Remember that after the reset, all of your recorded events will get removed.
• Sign in to your own account to your app and set up your Nest Camera.

Let us know how it goes.

I appreciate the help, gilleslibre.

Regards,

Emerson

[janthadeus]

Hey there,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.

I appreciate the help here, gilleslibre and Emerson.

Thanks,

JT

[janthadeus]

Hi there,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Best,

JT