Snow activates vehicule détection

[Daniellemorin]

I saw and old post that was closed but this issue is still happening. I have the camera for about a month now and have to turn off vehicule detection at night. Lights will constantly open when it snows because camera thinks there is a vehicule. How should we procede to inform Google about that ? Is it very annoying. Besides that, camera is great. Thanks. 

[Brad]

Hey there,

Thank you for bringing up the concern you're experiencing, I would love to look into this further for you. The first troubleshooting step that I'd recommend would be to restart your device. This process should keep all your settings, and reconnect it to the same Wi-Fi network. This is helpful if it ever freezes, has connection problems, or isn't working normally.

Best regards,
Brad

[janthadeus]

Hey there,

Thanks for the update. We got the form you've submitted — thanks for filling that out. I'll consider this post as complete and will lock the thread in 24 hours. Please keep an eye on your email as someone from our team will reach out to you to assist you further.

Thanks for the help, Brad.

Best,

JT

[Daniellemorin]

Hy Brad, device restart ok, no wifi problem what so ever since installation last month. False alerts really only happens when it is snowing. Thanks.

[Brad]

@Daniellemorin 

Please share your experience in the app, so this information is sent to our engineers and developers. We’re always looking for ways to improve, and appreciate your feedback. You can send it at any time using your devices, following the steps found here. 

Best regards,
Brad

[Daniellemorin]

Hello Brad, I already send the feedback last week. 🙂 Hope to see a software update 🙂 Have a great day. Thanks for your reply. it is appreciated.

[Brad]

@Daniellemorin 

Thank you for sharing your feedback with us! It all helps us help our users.

Best regards,

Brad

[Brad]

Hi there, 

Just checking in to see how the conversation is going. Please let us know if you have any further questions or concerns. We'll leave this thread open for a little longer for follow-up questions and concerns. 

Best regards, 

Brad

[Daniellemorin]

Hi Brad, How will I be advice if this problem is solved ? Do you have a case number for this issue? Thanks.

[Brad]

@Daniellemorin 

No I do not, have you filled out a support form or reached out to support? Please fill out this form and a higher tier of support will reach out to you with next steps.

Best regards,

Brad

[Daniellemorin]

Thanks Brad, filled the form. Have a great day.