Stripped Doorbell

[Cferrell]

Hi, trying to connect to a nest doorbell that is at the home I moved into. I need to take it off the wall. I tried to put a small allen wrench in the bottom but it seems to be messed up. (Some plastic in the whole probably from someone trying to use the wrong size key). any ideas?!

[MplsCustomer]

@Cferrell 

If you have a hole in the bottom of your doorbell, then you must have the Google Nest Hello Doorbell (we have 3 of them). They are removed by PUSHING up through the hole with a small tool or a straightened paperclip, NOT by twisting with an Allen wrench.

If you check the video on the help page below, starting at about 6:10, you can see how the doorbell is seated and released:

https://support.google.com/googlenest/answer/9247327

[Juni]

Hi folks,

Thanks for the help here, MplsCustomer.

Cferrell, thanks for reaching out. I hope you've got the answer you're looking for. If you're still in need of assistance, please let us know, as we would be happy to answer any questions you may have.

Regards,

Juni

[Jenelyn_O]

Hi there,

Checking if you still need help. Please let me know, as I'll be willing to assist you further. 

I appreciate your help, @MplsCustomer and Juni.

Best,

Jenelyn

[Cferrell]

I was able to get it open with a paperclip (my allen wrench was too large). It had previously been hardwired but now is not lighting up. I think the wires need to be reattached to the doorbell.

[Cferrell]

Thank you! I used  a paperclip and that worked. I am going to watch your video to see if I can fix the cables now.

[Cferrell]

My wires came off of the doorbell. Do you just wrap the wires around the screw and then tighten it?

[MplsCustomer]

@Cferrell 

Yes, you connect your two doorbell wires to the two connections on the back of the 2nd Gen Google Nest Doorbell, as shown at about 8:00 in the installation video:

https://support.google.com/googlenest/answer/12570869

[Jenelyn_O]

Hi folks.

I just want to check if you managed to see the response above. Please let us know if you still have questions or concerns, as we'll be willing to assist you further.

I appreciate your help, @MplsCustomer.

Thanks,

Jenelyn

[Jenelyn_O]

Hi Cferrell,

I wanted to follow up if you still need help. Please let me know if you’re still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Best,

Jenelyn

[Jenelyn_O]

Hey Cferrell,

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you need assistance or want to discuss topics, feel free to start a new thread.

Regards,

Jenelyn