Nest Doorbell Wired (1st Gen) Indoor Chime Needed

[Jamie-NYC]

Hello,

I have a Nest Doorbell Wired (1st Gen), which I installed with an independent power source. The doorbell and camera work, but when you press the ringer button you cannot hear the chime inside my home. Ideally, I'd like to set up a my iPhone to get notifications ONLY for when the doorbell button is pressed - but I can't figure it out. I've experimented with the settings on two apps; Google Home and Nest, but both only seem to allow for notifications for all features, as neither has an option to just select "when doorbell rings". To be clear, I do not want to get a notification every time the camera spots activity – I live in a building has a public hallway with happenings that don't always concern me.

If there's an option to just get this right for my needs, it'd be great. At the moment, I'm finding the doorbell feature useless. I'd be happy to wire an external chime to it, if that's possible, and I'd even be willing to upgrade to the 2nd gen wired model if there's added functionality that can resolve my issue. Thanks for your help!

[MplsCustomer]

@Jamie-NYC 

With the Google Nest Hello Doorbell (we have 3 of them), we can turn on notifications on our phones for doorbell presses in the Google Nest app by turning on "Push notification" under Settings | Notifications | Notification type. And we can turn off all other notifications by unselecting all other notifications under Settings | Notifications | Zones. There are no notification settings for the Google Nest Hello Doorbell (Nest Doorbell Wired [1st Gen]) in the Google Home app.

To get an indoor chime, you'd have to install a standard doorbell chime and wire it to your doorbell.

You can also get "Visitor announcements" on Nest Hubs, Nest Minis or Nest speakers:

https://support.google.com/googlenest/answer/7672451

[Jamie-NYC]

Thanks, but your advice didn't exactly address my problem. But please understand, I wanted it to help and I tried your directions for the Nest App even though I've been through this process before. The take away for me is that the Nest Doorbell CANNOT send notifications for doorbell rings ONLY while specifically NOT sending notifications for activity. My next steps are to see if the 2nd Gen can perform as I need it, or if it's time to move on to another product. I've been using the 1st gen doorbell for a year; I've tolerated it, and accepted that even though Google promoted it as part of a single Nest ecosystem, it's not because it requires The Google Nest app in addition to the Google Home app (which I use for my other indoor Nest cams), and now I know that while it works reliably as a doorbell camera, it's user features were not well-designed.

[MplsCustomer]

@Jamie-NYC 

With our 3 Nest Hello Doorbells, we get "Visitor announcements" on our Nest Hubs when the doorbell is pressed, as well as notifications on our iPhones and iPad.  We have the "Indoor chime" option turned off because the internal battery on all 3 has failed, and the doorbell goes offline for a minute whenever the doorbell is pressed unless the "Indoor chime" option is turned off.  (This is a known problem affecting many hundreds of customers.) But we only get people and motion and sound notifications for those particular events we have selected; if we so choose, we can turn off all notifications except a doorbell press.

[Jenelyn_O]

Hi there,

Thanks for reaching out. I'm sorry for the trouble. I just want to check if you managed to see the response above. Please let us know if you still have questions or concerns. 

I appreciate your inputs, @MplsCustomer.

Best,

Jenelyn

[Jenelyn_O]

Hi Jamie-NYC,

I wanted to follow up if you still need help. Please let me know if you’re still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Thanks,

Jenelyn

[Jenelyn_O]

Hey Jamie-NYC,

Just one final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know. 

Regards,

Jenelyn