Subscription

[Dinergirl]

I have a nest indoor camera with a subscription.  I just purchased two new outdoor battery cameras and would also like them on my subscription so that I can save the video clips.  How do I do this?

[MplsCustomer]

@Dinergirl 

If you have a 1st gen Net Aware subscription (which is for a single camera or doorbell), then you cannot add the battery cameras to that subscription. However, if you have the newer Nest Aware or Nest Aware Plus subscription, your new cameras should be added automatically to your subscription. Note however that you can only save event videos and cannot manually edit and save video clips with the newer battery cameras because Google Nest decided to make them work ONLY with the Google Home app.

https://support.google.com/googlenest/answer/9233159?hl=en#zippy=

[Dinergirl]

 So then I will need to pay for another sub for the new battery cameras?  I purchased the first near camera in 2019. I am able to view the videos from

this camera in the google home app along with the two new ones.  When I added the two new battery cameras I was never prompted  to purchase an additional subscription for them.  Any ideas?  Thanks

[MplsCustomer]

@Dinergirl 

It depends on what kind of subscription you have right now.  You should be able to check your subscription here: https://store.google.com/subscriptions?hl=en-US

The 1st gen Nest Aware subscription is for only one camera.  If you can see your two new cameras in the Google Home app, you may already have either a Nest Aware or Nest Aware Plus subscription, both of which cover all of your cameras.

See this link for what you get: https://support.google.com/googlenest/answer/9233159?hl=en&authuser=1&ref_topic=9306468

And this link for managing your subscription: https://support.google.com/store/answer/9396337#zippy=,change-your-plan,switch-to-new-nest-aware

[Brad]

Hey there,

Here is a great link on how Nest Aware works and how to subscribe, and here is a link on how to manage your subscription. 

Best Regards,

Brad

[aatienza]

Hey folks,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have. 
 

Thanks,

Archie

[aatienza]

Hey folks,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.
 

Thanks,

Archie