Subscription

[Granny3]

How do I add a camera to my Nest Aware account.  I paid my subscription fee of $80 for doorbell camera and camera and am not getting any history on my camera.  I would really like to talk to someone but who and how can I?  Please advise.

[MplsCustomer]

@Granny3 

If your camera is in the same Google Nest "home/structure" as your Nest Aware subscription, it should automatically be part of your subscription. You can check your subscription by going to Settings | Nest Aware in either the Google Nest app or the Google Home app.

If you go to your camera in the Google Home app, and go to Settings | Video | Video history, which option do you have checked?

[Brad]

Hi there, 

Let me know if you need anything from me, but I am just seeing how the conversation is going. Thanks for your help here, MplsCustomer.

Best regards, 

Brad

[Brad]

Hi there, 

Let me know if you need anything from me, but I am just seeing how the conversation is going. We'll leave this thread open for a little longer for follow-up questions and concerns. 

Best regards, 

Brad

[Brad]

Hi there,

I wanted to pop in and see how things are going. Please let me know if you still need help. We'll leave this topic open for another 24 hours in case there are any follow-up questions or comments.

Best regards,
Brad