Subscriptions to topics in this forum are not currently working, nor are replies

[MplsCustomer]

For the last several days, emails are not being sent for replies on subscribed-to threads.  And if I post a reply on a thread, and someone responds to that, I am not receiving an email notifying me of that reply, nor are those replies appearing under "Notifications" in the upper right corner of this forum.

[jenniffert]

Hi @MplsCustomer,

Thanks for posting here in the community! I'm sorry to hear you're not receiving replies or notifications for the Google Nest Community.

To better assist you, I'd like to ask the following:

• What mobile device model are you using?
• Have you tried any troubleshooting steps before?

For now, I'd suggest the following:

• Check your spam folder. Notification emails might be in your spam folder; search for emails from the Google Nest Community. 
• Verify Notification Settings: Ensure you're subscribed to email notifications. Go to "My Settings," then "Subscriptions & Notifications," and finally "Notification Settings." You can select the types of notifications you want to receive.
• Log Out and In: Sometimes glitches can affect the connection. Try logging out and back into the Google Forums.
• Clear Cache (Optional: You can keep this if you think it might be helpful.)

Let me know how it goes.

Best regards,

Jenniffer

[MplsCustomer]

@jenniffert 

None of your suggestions make any difference.

The problem is intermittent. Sometimes I do NOT get emails or notifications on the forum page; sometimes I do.

Right now it seems to be working again.

[jenniffert]

Hi @MplsCustomer,

Thanks for following up! I apologize for the inconvenience you've been having with receiving forum notifications.

To see if the situation has been resolved, please monitor your notifications for a while. If you still aren't receiving the notifications and emails, please let me know.

Keep me posted.

Best regards,

Jenniffer

[MplsCustomer]

@jenniffert 

Forum notifications seem to be working fine now.