09-10-2022 09:03 PM
Support on Nest products is substandard. Requested a call and my phone rings once then they hang up. The request for help shows that they contacted me. I did this three times. Tried calling and was instructed to login to some websites to verify my account. I just want to talk to someone. If I can’t get any help the hole system will be put in the trash. It’s installed in a house we just purchased.
09-11-2022 09:22 AM
It might depend on where the Support person is calling from. I had a case where the Support person's voice kept cutting off and she said she was having problems with her "network". The call was dropped 4 times and she never called back after that, so I had to log a new request for a callback; that one worked.
09-14-2022 07:21 PM
Hi folks,
Thanks for visiting the Community. We’re sorry to hear that and for the delayed response. We'd be happy to take a look into this for you. Tell us more about what's happening with your Nest device or devices.
I appreciate the help, MplsCustomer.
Thanks,
JT
09-17-2022 08:16 PM
Hi Dfyfe,
Checking in to see if you still need help with this. In case there are any follow-up questions or comments. Please let me know if you need further assistance.
Regards,
JT
09-18-2022 10:22 PM
Hi there,
I just wanted to jump in here to make sure that you saw my response. Please let me know if you have any other questions or concerns as I will be locking this in 24 hours.
Best,
JT