cancel
Showing results for 
Search instead for 
Did you mean: 

Secure loops

Minnie
Community Member

I purchased my Nest Cam outdoor 3 pack cameras and there are no secure loops included.    

4 REPLIES 4

MplsCustomer
Bronze
Bronze

@Minnie 

When we bought our Google Nest Camera (Battery), Google Nest wasn't including secure loops with the camera.

This help page, under "Use the secure loop", has a "please contact us" link to request a secure loop if you didn't get one in the box:

https://support.google.com/googlenest/answer/10919314?hl=en&co=GENIE.Platform%3DiOS&oco=0

I tried using the contact link and selected callback (chat had a 2 hour wait). The first callback resulted in 5 disconnected callbacks, so I went through the contact link again and successfully ordered a secure link.  It came the following day!

aatienza
Community Specialist
Community Specialist

Hey Minnie,

 

I'm dropping by to ensure that everything is covered here. I hope that sheds some light on the issue.
 

I appreciate the help, MplsCustomer.

 

Thanks,

Archie

aatienza
Community Specialist
Community Specialist

Hey Minnie,

 

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have. 
 

Thanks,

Archie

janthadeus
Community Specialist
Community Specialist

Hi there,


We haven't heard any updates from you. I'll go ahead and lock this thread in 24 hours. If you happen to have the same concern feel free to reach us out here or start a new thread.

 

I appreciate the help, Archie.

 

Best,

JT