TELUS Wi-Fi Hub port forwarding causes Google Hello doorbell to disconnect

[dave_b93]

I have Google Nest Hello Doorbell camera  software version 4110055  and a TELUS Wi-Fi Hub v3.00.24 build10.  If I port forward ANY port to any device on my local network, my Doorbell camera reports that it is offline.   removing the port forward immediately puts the camera back online.  

I'm not sure where to post this, if it's a problem with the nest, or a problem with the wifi router.  I'm not sure if I should set up explicit port forwarding to the nest or how to even try to diagnose this.   If anyone has suggestions it would be appreciated. 

I'm attempting to forward ports 7777, 15777 and 15000 to my NAS which is running a game server, so my friends can connect.  Looking up anything on the Nest doesn't seem to indicate it's using those ports. 

[EmersonB]

Hello dave_b93,

Thanks for reaching out here in the Community and we appreciate you sharing here what you've done. We would recommend you to remove your port forwarding because it's affecting your Nest Doorbell's connection. You may also try contacting the manufacturer of your TELUS Wifi router and ask them for assistance on how to properly setup your port forwarding without affecting the connection of your Nest Doorbell. Let us know if you have more questions in mind.

Regards,
Emerson

[dave_b93]

hi Emerson, 
What I've been doing is forwarding the ports when I want my friends to be able to get on to my game server,  ignoring the doorbell camera, then removing the port forwards afterwards. but obviously that isn't really the best solution. 
 Everything else that I have tested, seems to operate normally while port forwarding is in effect. ( the tv still works, laundry machines, google home, lights.  other computers, Nest thermostat)   it seems to specifically be a problem with the Nest doorbell. 

I've tried forwarding just the ports that the nest doorbell camera is supposedly using.  and it still immediately goes offline.  

When I put the doorbell camera in the DMZ it still seems to work if i port forward. 

what I haven't tried is forwarding all the ports to the nest doorbell camera, I might try that next.   the other alternative might be to set up a special network just for the doorbell camera, but that seems like overkill. 

[EmersonB]

Hi dave_b93,

We appreciate you getting back to us and updating us with your information. We'll wait for your update with regards to your plan about forwarding all the ports to your Nest Doorbell or from your alternative about creating a special network. I'll keep this thread open for your further updates. Also, let us know if you have more questions in mind.
 
Regards,
Emerson

[Kimy]

Hi dave_b93,

We wanted to follow up and see if you still needed help. Please let us know if you still have any concerns or questions.

Thanks,
Kimy

[Kimy]

Hello there,

We haven’t heard back from you, so I'll be locking this thread in 24 hours. Feel free to create a new one if you have other concerns in the future.

Best,

Kimy