cancel
Showing results for 
Search instead for 
Did you mean: 

Talk & Listen volume issues with Samsung phones

divadyasdnil
Community Member

The Talk & Listen feature in Google Home for Nest Doorbell (battery) and Nest Cam (battery) does not work as it should on Samsung phones.  Even when turned to max in Google Home the volume emitted from the speakers in the doorbell or camera is so low that communication with visitors is impossible.  The visitors voice is emitted from the phone speaker at acceptable volume but they cannot hear you when you are responding on a Samsung phone.  Quick responses from Google Home are unnafected and play through the doorbell and camera speakers at an acceptable volume.  This suggests a problem with the way that Google Home makes use of the microphones in Samsung phones.  The problem does not appear to be there when using other brands of phone.

The issue is discussed in several threads within this community forum and I encourage other users who have experienced the same problem to contact Google Nest Support Team.

The response from Google I have so far been provided with is -

'We're back and we have an update. Our engineers and senior specialists informed us that this is a known issue with certain Samsung devices, and they've already created a ticket for this. They've also mentioned that they have no estimated date as to when this will be fixed. Rest assured that once the fix has been released, we'll make sure to let you know.

Thank you,

The Google Nest Customer Care Team'

11 REPLIES 11

Clarky
Community Member

Hi divadyasdnil,

The other many and highly Kudos'd threads seem to have been locked somehow?

I am happy to report Andrew Heinzman, News Lead from Review Geek has actioned my request for help by writing an article on this issue: https://www.reviewgeek.com/108095/samsung-phone-owners-impacted-by-major-nest-doorbell-and-camera-bu...

Thanks Andrew!

 

Hopefully this will help to rally Google into action.

 

Yes I found I could no longer post in the thread I originally was using.  Other threads seem to be inactive as well and I suspect Google is complicit in locking them.  The update in Review Geek is encouraging.  Let's hope that fix comes sooner than later.  This has been a problem recognised by Google for far too long.  Personally, I am considering returning all 3 cameras and doorbell as faulty before the end of warranty date if Google do not issue a succesful fix. 

dhem
Community Member

ME TOO.  SAME PROBLEM.

dhem
Community Member

What Samsung devices/phones do NOT have this problem?  

Clarky
Community Member

Hi dhem, from all reports NOT one Samsung device will work with Talk & Listen. We cannot understand why Google are ignoring such an enormous Samsung customer base.

With dissappointment, I will be returning my Google products very soon unless they assure Samsung users of their action and timing to resolve. 

GiveItARest
Community Member

I have the same issue. The doorbell is close to useless with (my dear old mothers) Samsung phone. Thanks for your actions on this.

One might say "Fair enough that Google can't fix it." But I find it objectionable that Google does not warn about this where they sell their product. It ought to clearly state "does not work with Samsung phones". I could have then bought a different brand doorbell. 

That's exactly the problem. There's no mention in their promotional material that the cameras do not work as advertised with Samsung phones. Nor have they issued a public notice to that effect. It amounts to false advertising. All the more disgraceful because they have known about the issue for several years and certainly before releasing the latest generation cameras.

Brad
Community Specialist
Community Specialist

Hi there, 

 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I can definitely understand how frustrating your situation must be, but I wanted to make sure that your issue was addressed. Do you still need help with this issue? I know that there's been a delay in response since you posted.

 

Please let me know if you need further assistance. 

Best Regards, 

Brad.

Seriously Brad? Have you not read the numerous posts on this and other threads highlighting what is a serious and so far unaddressed issue with Nest doorbells and cameras? An issue that has been reported in several online magazines. An issue that some experts at Google have apparently confirmed exists but refuse to expand upon. But most importantly an issue that could be considered as evidence of mis-selling by Google. Google are advertising a range of products that offer talk and listen but they are failing to advise that said products do not work as advertised with Samsung mobile phones.

Brad
Community Specialist
Community Specialist

@divadyasdnil

 

I am fully aware that this is an issue, and it is a known issue. Please care to be more respectful to me, and all other Community Specialists and Community Members. I was only seeing if you still needed help, there is no solution to this issue at this time. Please follow basic troubleshooting steps like restarting the device, making sure its up to date as we just had an update go out in the last day or so. 

 

Please do not continue to create new threads on this same topic as we are trying to keep this issue organized in one single place. We are still looking into this issue and ask that you continue to please have patience. 

 

Best regards,

Brad.

No disrespect was intended. But the frustration of community members (customers) who have purchased these items is clearly apparent. Why ask if I still need help when in the same sentence you advise that there is no solution at this time? Why suggest restarting the device because an update has been issued in the last day or so if the problem has not been fixed? In your previous post you said ' I wanted to make sure that your issue was addressed. Do you still need help with this issue?'. A sarcastic response was perhaps not the most delicate way to express my feelings but the short answer is that yes community members still need help with this unresolved issue. As for creating new threads on the same topic. I and other community members would have been delighted to keep the issue organised in one single place but the other threads keep getting locked, preventing members from posting new comments. Why are the threads being locked?