cancel
Showing results for 
Search instead for 
Did you mean: 

Talk and Listen volume

divadyasdnil
Community Member

The Talk & Listen feature in Google Home for Nest Doorbell (battery) and Nest Cam (battery) does not work as it should on Samsung phones.  I thought the latest Google Home update had fixed the problem but it has not.

Even when audio is turned to max in the camera settings in Google Home the volume emitted from the speakers in the doorbell (or Nest Cam) is so low that communication with visitors is impossible.  The latest app update results in a temporary fix.  When the volume of the camera in the Home App Audio settings is adjusted up or down, for example lower then back to high, this results in talk and listen working correctly at that time.  But only for 1 instance.  When you stop live video then return to it and try talk and listen again the volume problem is the same as it was before, far too low for anyone to hear it.  Please advise Google the software defect is NOT fixed for Samsung phones.

Quick responses from Google Home are unnafected and play through the doorbell and camera speakers at an acceptable volume.

4 REPLIES 4

Brad
Community Specialist
Community Specialist

Hi there, 

 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I definitely understand how frustrating your situation must be, and I wanted to make sure that your concern was acknowledged. Do you still need help with this issue?

 

Best Regards, 

Brad.

aatienza
Community Specialist
Community Specialist

Hey divadyasdnil,

 

How's it going with your Nest camera devices? Do you still need our help? If so, check out this link for additional help.

 

Thanks,
Archie

aatienza
Community Specialist
Community Specialist

Hey divadyasdnil,

 

I'd like to bump in here to make sure that you've seen our response.

Please let us know if you have any other questions or concerns as I will be locking this thread in 24 hours.


Thanks,

Archie

Jeran
Community Specialist
Community Specialist

Hey there!

We haven't heard back from divadyasdnil, and it's been a few days, so I'm locking the thread. As always, feel free to make a new thread if you have any more questions or concerns.

Thank you for your help, Brad and aatienza!

Best regards,
Jeran