Talk and listen and quick responses not working

[Steve40]

Have had the doorbell for over 18 months and all of a quick responses don't broadcast. Also talk and listen sessions do not broadcast to the individual at the door BUT you can hear the response on the recorded clip. Have restarted and factory reset but still not working. Have tried 5 different phones and all the same issue.

[Derickf]

Hi @Steve40,

Thank you for posting in the community. I'm sorry to hear that you are having trouble with talk and listening and quick responses in your Nest Doorbell. I appreciate the troubleshooting steps taken before contacting us. Don't worry, help is here.

To gather all the necessary information and provide you with the best assistance, please answer the following questions:

• Which model of Nest Doorbell do you have?
• Does your Nest Doorbell have a stable Wi-Fi connection?
• Did this issue occur out of the box? If not, when did you notice the problem?
• Are you using the Nest app or the Google Home app?
• Is the audio issue persistent or intermittent? If intermittent, how often does it happen?

I'll be waiting for your reply.

Best regards.

Derick.

[Steve40]

Hi,

I have the nest doorbell battery version.

It definitely is a stable connection

The issue occured within the last month or so and is persistent.

I am using the google home app

I have just completed a factory reset and set it back up and still have the same issue. The recordings you can hear the audio, and through the smart speakers you can hear the doorbell pressed but there is never any sound from the doorbell itself. 

It has never been dropped or damaged.

Thanks

Steve