04-19-2024 09:59 AM
I've had my Nest Doorbell for 2-3 years now and it's been working great. However, this morning I noticed the view is zoomed in much closer than usual. I can't see the full entryway like I used to. I tried zooming out using the app, but it won't budge - the zoom seems stuck.
Is there anything I can do to reset the zoom and get back to the wider field of view?
Thanks for your help!
Answered! Go to the Recommended Answer.
04-19-2024 05:56 PM
Have you tried clicking on the "Cancel Enhance" icon while viewing your camera on the home.nest.com website? It displays on the left side of the video screen for your doorbell. I think there was a post about this a couple of years ago.
04-19-2024 11:57 AM
If you have the 1st gen Google Nest Hello Doorbell, you may have inadvertently set the enhance/zoom feature, and should be able to undo it by clicking on the Cancel Enhance icon, as described in this Help topic:
https://support.google.com/googlenest/answer/9251364#zippy=%2Cenhance-with-nest-app
04-19-2024 05:39 PM
Nope, I didn't, the zoom work in not out as the level before, so looks like the cam is suck halfway and have only the zoom in. I didn't do anything as nee set up on the phone or on the doorbell cam. This is the reason I am asking, I check all possibilities before posting. TY
04-19-2024 05:56 PM
Have you tried clicking on the "Cancel Enhance" icon while viewing your camera on the home.nest.com website? It displays on the left side of the video screen for your doorbell. I think there was a post about this a couple of years ago.
04-19-2024 06:45 PM
Got it thanks