01-13-2022 02:03 PM - edited 01-13-2022 02:03 PM
Hello, I purchased the Nest Doorbell (battery) and the Nest Cam (battery). Both have ended the free Nest Aware Trial. I noticed that I should still have the three free hours of event video history for both the cameras. However, I see this message when I try to check the events.
"This event has expired, been deleted, or is unavailable." Some light to this is much appreciated!
Thanks in advance!
01-13-2022 02:59 PM
Did the events you're trying to access occur within the last 3 hours?
On the Google Store and elsewhere, Google says "The Nest Doorbell (battery) includes 3-hour event video history." But in the fine print on Google Nest Help (https://support.google.com/googlenest/answer/9681538?hl=en) it says "This means that without a subscription, you can get photo snapshots of detected activity up to 3 hours in the past." To me, that doesn't sound like 3 hours of event history. We have a Nest Aware Plus subscription and our Google Nest Camera Battery is plugged in all the time, so I can't tell from Google's statement whether, if you had one 60-second event in the last 3 hours, you'd have access to just a photo shot, or 60 seconds of video for the one event. Either way, it's not 3 hours of events.
01-14-2022 07:19 AM
Agreed - the 3 hours is the *last* 3 hours, so if an event happens at 3 o'clock it will disappear at 6. It isn't a "bucket" that holds 3 hours of recordings.
04-26-2022 08:13 PM
Hey folks,
Thanks for visiting the Community.
Since this thread hasn't had activity in a while, we're going to close it to keep content fresh. Feel free to submit another post, and provide as many details as possible so that others can lend a hand.
Thanks,
Archie