Timelapse will not create 2 min video

[SongMom8]

I have tried multiple times to create a two minute timelapse but it keeps making it at 39 seconds. I have never had this issue in the past.

[SteveT1]

Hi there,

I'm sorry to hear about that. Let's get this sorted out. A few questions: is this happening on multiple Nest cameras? Also, have you tried doing a timelapse on a different phone or PC?

Regards,

Steve

[SteveT1]

Hi folks,

Checking in to see if you have further concerns about your timelapse? Feel free to update this thread, and we're happy to assist you further.

Thanks,
Steve

[aatienza]

Hey SongMom8,

Appreciate the help, Steve. Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Thanks,

Archie