Transfer Nest Aware subscription

[TyandSuzie]

I have an annual Nest Aware subscription for a single camera at my holiday home valid until March 2024.  I no longer wish to use the camera at my holiday home so have brought the camera to my main home to use here instead.

I contacted google support to switch the subscription to use the camera at my main home and they told me that they can't do it.  They said that I have to buy an entirely new subscription, they can't transfer it.

Their best answer was that at least if I cancel my subscription, it won't auto-renew!

Surely this isn't true?  I only have one camera.  There's no way that I'm going to pay for 2 subscriptions to use one camera.  I'd rather ebay the camera and go somewhere else....

Has anyone else had the same issue?

[MplsCustomer]

@TyandSuzie 

This post from @EdmondB , a Google Nest Community Specialist, says you can transfer a 2nd generation Nest Aware subscription to another "home/structure", but for some reason you can't do so for a 1st gen Nest Aware subscription:

https://www.googlenestcommunity.com/t5/Nest-Aware/moved-nest-aware/m-p/449823/emcs_t/S2h8ZW1haWx8bWV...

[TyandSuzie]

I fixed it myself.....can't believe that I wasted 30 mins on chat with a useless advisor.  I can only imagine how many people have been conned into buying a whole new subscription....

I already removed the camera from, "Holiday Home" account

I now removed the camera from "Main Home"  account"

Whilst physically in the main home, I went into the "Holiday Home" account on the app and added the camera as a new device.  It prompted me to select the wifi etc. which I did.

I then just deleted the old "Main Home" account and renamed the "Holiday Home" account to the main homes name.

Took me less than 5 minutes.

[Jenelyn_O]

Hi folks,

@TyandSuzie, I'm glad to hear that you were able to fix the issue by yourself. I'm sorry for the inconvenience you experienced. I appreciate you sharing the information that resolves your concern, I know that it would help other Community members that might experience what you've encountered. If you still have questions or concerns, please feel free to let us know, as we'll be happy to help. 

Thanks for your input, @MplsCustomer.

Best,

Jenelyn

[Gumbamania]

Mine is even more strange.  I moved my camera into a new “home” on the app so it would chime and it wasn’t recording 24 hours on Nest Aware. The solution I was told was to cancel my dining room subscription and purchase a new one for the living room.  No common sense! At least my annual renewal was up so I did it. Isn’t the subscription for your who,e house, not just a part of your homes in your app. crazy weird!

[MplsCustomer]

@Gumbamania 

A Nest Aware subscription covers all of the cameras and doorbells in the same Google Nest "home/structure".

I'm not sure why you would want to have more than one Google Nest "home/structure" for the same house. We have numerous cameras, doorbells, and Nest Hubs for years, and have only needed one Google Nest "home/structure".

[Gumbamania]

On my app, I have kitchen upstairs for assistant, living room for assistant and then other rooms for different speakers.  Why they have that I don’t know and they don’t really give you a ton of information when you buy these things.  So the camera would not chime on the assistant and show the person at the door so I had to move it into the “living room” which got it to work.  But it could not use the Nest Aware recording feature. These are computer people and I do not understand their reasonings. 

[MplsCustomer]

@Gumbamania 

I'm not sure what you're saying.

"Visitor announcements" for Google Nest doorbells are sent to all Nest Hubs, Nest Minis, and other Nest speakers in the same Google Nest "home/structure". It does not make any difference what "rooms" they are in. We have one Google Nest "home/structure", and our doorbells are NOT in the same "room" as our Nest Hubs, but we get "visitor announcements" from all of our doorbells on all of our Nest Hubs. And we have one Nest Aware Plus subscription that coves all of our cameras and doorbells.

Do you by any chance have your "living room" set up as a "home/structure" rather than as a "room"? (You mentioned canceling your "dining room" subscription and purchasing one for your "living room".)

The name of the Google Nest "home/structure" displays at the top of the initial screen in the Google Home app.

[EdmondB]

Hello Gumbamania, 

I'd like to jump in here and check if you've seen MplsCustomer's response. Let us know if you need more help by replying to this thread.

Thanks for the help, @MplsCustomer.

Best,
Edmond

[Gumbamania]

No, I am all set. I resubscribed under my Living Room device but am still shaking my head about this.  Thank you.

[EdmondB]

Hey there, 

Thanks for keeping us in the loop, and I'm happy to hear that this has been sorted out. If you need further help, let me know.

Regards,
Edmond