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Try moving closer?

jf
Community Member

I'm standing on the ladder within inches and I keep getting this message. Oh sure, I re-powered and re-booted everything.

The error message says "Make sure your Nest Cam (battery) is on and connected to the same Wi-Fi network as your phone."

First of all, I repeatedly selected the "Nest Cam with Flood lights" and not the "(battery)" option. Probably just a typo on their part.

But here is the real question here.... How do I see what network the camera is connected to?  Or "trying" to connect to. Or...?

Where is there any control of WiFi setting...for anything in the Google home app?  I have other Nest devices connected and now I see there is no WiFi settings when I go to Device Information for them. 

Oh no, now I see all these reviews that it doesn't work on Nest app among other issues. Dang I just got done installing this....Is it not going to work?  Dare I ask if it is possible to return it?

4 REPLIES 4

Madhav
Community Member

Hi JF, had the same issue this morning, I was trying to setup 2 nest floodlight cameras one at the frontyard and the second backyard. I managed to set one up and couldn't set the second device and got the error message to try and move closer to the already setup nest device, as the second device picks the network details from the first device.

 

After multiple attempts, as a last try, I removed the installed device from the home app and first setup the device that was causing the issue and then I was standing right below it and setup the other device and it worked!!

Hope this helps!

I have had same issue. I uninstalled first device, then I was able to install a different one. 

 

Now I am having same issue. It appears I can only add one device.  Google support was not able to help me yet. They were sending me a new device but I am sure that is not the issue.

Brad
Community Specialist
Community Specialist

Hi there, 

 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I can definitely understand how frustrating your situation must be, but I wanted to make sure that your issue was addressed. Do you still need help with this issue? I know that there's been a delay in response since you posted.

 

Please let me know if you need further assistance. 

Best Regards, 

Brad.

Brad
Community Specialist
Community Specialist

Hey Folks.

 

At this time, I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

 

Best Regards,

Brad.