Turn off notification when it is a familiar face on Google Home

[WhenMeshProToOz]

Turn off notifications when a familiar face gets home - this cannot be done by Google.

What is the point in having familiar face recognition when the device manager does not provide notification filtering.

I do not need to be notified when my dog, my partner or I go out in to our backyard but I would like to know if someone else is there. Likewise I do not care if I come home up my driveway but I would like to be notified is someone else does. This is a relatively simple design request which Google chooses not to further. Annoyingly, each time a question is posed, the agent purposely responds with an unhelpful suggestion of turning off the familiar face feature in its entirety. This is never the question being asked nor is it helpful; just be honest and say that the functionality is still not there but what consumers want to know if it going to looked at or not... Stop answering questions that have not been asked in lieu of being truthful that Google will not develop the technology further to match up with what consumers need. 

[Super_paulie]

familular face for triggers would be an absolute dream and surely totally basic to program in, i have no idea why they didnt have it from the start.

[EmersonB]

Hello everyone,

Thanks for reaching out here in the Community. We appreciate your interest however, we don't have any news to share about applying this feature to the Nest app or Google Home app. We're always looking for ways to improve and we'll take it as feedback. I'd suggest you send yours with our Send Feedback form to let the Google Engineering team know about your concern. While they won't respond directly back to you, this is the best way to let them know about this.

Regards,

Emerson

[Hatsuwr]

It's amazing that they have familiar face detection, but no way to turn off notifications for those familiar faces. 

[EmersonB]

Hi Hatsuwr,

If familiar face detection is off, but person alerts are on, the camera can't distinguish faces, and the customer only gets person seen alerts.

To enable familiar face detection:

In the Google Home app

1. On the home screen, tap Settings Settings.
2. Select Nest Aware.
3. Tap Familiar face detection. To turn familiar face detection on or off, next to each camera, toggle the switch. The customer may have to scroll through the page to check their cameras.

In the Nest app

1. On the home screen, tap Settings Settings.
2. Select Nest Aware.
3. Tap Familiar face detection. To turn familiar face detection on or off, next to each camera, toggle the switch. If the customer has multiple cameras with Nest Aware, they can tap each camera to enable or disable familiar face detection.

Thanks,

Emerson

[Super_paulie]

are you serious?! how does this answer the question, it simply doesn't. @EmersonB,  are you are a real person because your responses are almost always exactly the same so i have my suspicions that you are in fact, AI. No human being could be so repeatedly 100% unhelpful.

[Hatsuwr]

What I am saying is that it would be extremely useful to be able to use the familiar face feature to not get notifications for familiar faces, but to still receive notifications for all other people. I don't need to know when I or my family are in my yard.

[EmersonB]

Hey there,

@Super_paulie, I understand where you're coming from and sorry for the confusion. We're not AI and we answer your response relevantly with your concern. It is not my intention to make you feel that way.

@Hatsuwr, thanks for clarifying things. We’ll take note of it and ensure that we'll learn from your experience as we continually improve our products and services. Rest assured that we'll take this as feedback and learn from this to deliver a better process and experience in the future. 

Regards,

Emerson

[Wamlad]

Under notifications you can toggle on 'Away-only notifications' which isn't exactly what we want, but it's the next best thing for me at least. It won't notify you if it thinks you're home. I don't know the details but I imagine based on your phone being active at home.
No idea why they simply can't add a filter onto the notifications for familiar faces. They've literally done 99% of the hard work already... But hope that other option helps anyone.

[EmersonB]

Hello Wamlad,

There are two ways Home/Away Assist determines whether to automatically switch to Home or Away: where people’s phones are, and whether Nest products are currently noticing any activity in your home. 

Once you’ve set up Home/Away Assist to use your phone’s location, it uses a combination of cellular and Wi-Fi data, and GPS from your phone to help tell when you leave or come back home.

You may also share your feedback through the link I've shared above. We'd greatly appreciate it.

Best,

Emerson