cancel
Showing results for 
Search instead for 
Did you mean: 

Unable to Add battery Powered Nest Cams

nw_gser
Community Member

Hello,

I just changed network provider and needed to reassign the wifi connection to my Nest Cams. I have three original Nest Cams the transferred to the new network fine. However the newer Nest Google products, outdoor battery powered cam fail at every attempt to add to my new network.

I get to the response when setting up:
Something went wrong
Try connecting again. If that doesn't work, try rebooting your device or turning your phone's airplane mode on and off before trying again.

I have done all of those recommend actions and pressed the reset button on the back of the camera to reset. But nothing works. Definitely not user friendly!!!

5 REPLIES 5

nw_gser
Community Member

I have tried about ten times, changing things every time and no luck. Should I request a refund on these cameras?

nw_gser
Community Member

I looked at other member that were having the same issue and found a solution in their topic submission.

 

Brad
Community Specialist
Community Specialist

Hi there, 

 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I understand how frustrating your situation must be, and I would love to help however I can. Do you still need assistance?

 

Best Regards, 

Brad.

Brad
Community Specialist
Community Specialist

Hi there,

 

Just checking in to see if you still need assistance with this issue.  We'll leave this topic open for another 24 hrs in case there are any follow up questions or comments.


Best regards,

Brad

Jeran
Community Specialist
Community Specialist

Hey there,

Did you have any more questions or need any additional help? 

Thank you,
Jeran