Unable to connect my nest cam/floodlight

[jenbreaux]

I have been trying for months to connect to my new floodlight/nest-cam without success. When the technician was out at my house installing it, he was standing in the rain for hours and we continued to get an error code so I finally sent him home since it was pouring rain. 

Since then, I have installed a new wifi system and tried again to install the camera without success. Because it is installed above my garage, it is roughly 14' up and I am not completely comfortable going up there to push any buttons, but it appears that the lights do actually work. It is just the camera and connection to my app that I am struggling with. 

Any help would be greatly appreciated. 

[EmersonB]

Hi jenbreaux,

Thanks for reaching out here in the Community. To confirm, what is the light status of your Nest Camera now? A pulsing blue light status is an indicator that your Nest Camera is ready for set up. Updating the Wifi connection of your Nest Camera requires a reset and the reset button is located on the back of the camera head.
 

Give these steps a try to reset your Nest Camera:
 

1. Locate the reset button on the back of your Nest Camera.

• Tip: The reset button on your Nest Camera is located on the back of the camera head.

2. Press and hold the button:

• At 10 seconds, the status light will flash yellow four times, and you’ll hear a countdown tone.
• At 12 seconds, the status light will be steady, solid yellow while the camera starts the factory reset, and you’ll hear a confirmation tone.

3. Release the button. Your Nest Camera will restore to its factory settings.

4. After the factory reset, your Nest Camera will appear as “Offline” in the app until you remove it.

To remove it from the app, open the app, tap on the device, then tap Settings> Remove device > Confirm.

5. Hit this link for more information.

Looking forward to your response.

Regards,

Emerson

[EmersonB]

Hello jenbreaux,

I'm dropping by to ensure that everything is covered here. How's it going with your Nest Camera? We would appreciate it if you could share the information I’m asking above. Also, were you able to perform the steps I’m suggesting? We'd be glad to hear from you.

Best,
Emerson

[EmersonB]

Hey jenbreaux,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, we would be happy to keep it open. If there's more we can do, just let us know.
 
Thanks,
Emerson

[jenbreaux]

@EmersonB Thanks for checking in. Since the floodlight is installed above my garage [roughly 12' above ground], I will likely have to hire someone to take care of this for me. I will circle back after I try the above. 

[EmersonB]

Hello jenbreaux,

Thanks for getting back to us. I'll keep this thread open but please be advised that as Community Specialists, we occasionally do a bit of housekeeping to keep the conversations in our community fresh and relevant. This includes locking threads after a period of inactivity.

Regards,
Emerson

[janthadeus]

Hey there,

Checking in — how's it going? Still need our help?

I appreciate your help, Emerson.

Thanks,

JT

[janthadeus]

Hi there,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Best,

JT

[jenbreaux]

I was able to reset the light and my issue is resolved. Thanks!

[janthadeus]

Hello there,

Awesome, we're glad to hear that! As we got our resolution here, I'm going to mark this thread as complete. I'll be locking this thread if we won't hear back from you again in 24 hours. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future.

Cheers,

JT