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Unable to connect my nest doorbell

EglalKhaled
Community Member

I bought a nest wire-free doorbell for my home in Egypt and I am unable to set it up with google home. I reach a point where it asks if I have other devices to connect to and I am only given the option to create a network, and when I do so I get an error stating that there is a problem connecting to cloud

4 REPLIES 4

MplsCustomer
Bronze
Bronze

@EglalKhaled 

It MIGHT be because the Google Nest Doorbell (Battery) is only supported in: "Australia, Austria, Belgium, Canada, Denmark, Finland, Ireland, Italy, France, Germany, Japan, Netherlands, New Zealand, Norway, Spain, Sweden, Switzerland, United Kingdom, United States":

https://support.google.com/store/answer/2462844

(I'm just another Google Nest customer, so I can't tell you any more than that.)

janthadeus
Community Specialist
Community Specialist

Hi folks,
 

Checking in — were you able to speak to our support team as shared by MplsCustomer? If so, how did it go? Let me know if you need more help.

 

I appreciate your help, MplsCustomer.

 

Thanks,

JT

janthadeus
Community Specialist
Community Specialist

Hey EglalKhaled,
 

It's me again. I want to check if you still need help. Don't hesitate to reach back if you do. 

 

Regards,

JT

janthadeus
Community Specialist
Community Specialist

Hi there,

 

I just wanted to jump in here to make sure that you saw my response. Please let me know if you have any other questions or concerns as I will be locking this in 24 hours.
 

Best,

JT