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Unable to connect to doorbell

MMoller
Community Member

My Doorbell kept going offline so I brought it inside and removed it from Google home. Now I can't add it back.

 

I have tried factory reset, reset my wifi/modem, am still unable to find the doorbell and keep getting the error move closer etc.

I have also tried adding it under a new home within the app, without luck.

Any ideas? 

3 REPLIES 3

Brad
Community Specialist
Community Specialist

Hi there, 

 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I definitely understand how frustrating your situation must be, and I wanted to make sure that your concern was acknowledged. Do you still need help with this issue?

 

Best Regards, 

Brad.

aatienza
Community Specialist
Community Specialist

Hey MMoller,

 

I just wanted to follow up and see if you're still in need of help. Please let us know as we would be happy to answer any questions you may have. 

 

Thanks,

Archie

aatienza
Community Specialist
Community Specialist

Hey MMoller,

 

I'd like to bump in here to make sure that you've seen our response.

Please let us know if you have any other questions or concerns as I will be locking this thread in 24 hours.


Thanks,

Archie