we had our nest cameras working fine at our old home, when we moved two of them are able to join the network. They try to work with other devices but always fail. We have indoor cameras, thermostats and a doorbell that all connect fine. We tried setting them up indoors close to the router and they always fail.
most recently we tried to reset them and try again without any luck.
I am terribly sorry to hear that you're having this issue with your Nest camera! I'm sure it's frustrating but I'm happy to look into this and see how we can help out. The first troubleshooting step that I'd recommend would be to Restart your device. By doing this, it should keep all your settings, and reconnect it to the same Wi-Fi network. This is helpful if it ever freezes, has connection problems, or isn't working normally.
I am sorry to hear that a restart didn't do the trick! I would suggest you follow the steps to Factory Reset your device then. After you factory reset your camera or doorbell:
Important: Because a factory reset permanently erases the items listed above, we don’t recommend doing it as a troubleshooting step until you’ve tried restarting your camera and other troubleshooting options.
Thanks for your help here, Brad.
We haven't heard any updates from you. I'll go ahead and lock this thread in 24 hours. If you happen to have the same concern feel free to reach us out here or start a new thread.
Got it, thanks for following up. Here's how to factory reset your Nest Camera Indoor/Outdoor (battery):
Let us know how it goes.
I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.
I appreciate the help, JT.
Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.