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Unable to hear in doorbell and google camera when we speak from phone or nest hub

Gowrisankar
Community Member

when i select talk and listen, am unable to hear anything through my doorbell and google camera. 

 

i tried through phone and also nest hub. But am able to hear from doorbell or google camera to my phone

1 REPLY 1

gmelanymelissa
Community Specialist
Community Specialist

Hi there @Gowrisankar

 

I'm sorry you're running into this situation with your Nest cameras. I understand how frustrating it can be when your security system isn't working as expected.

 

To better understand the situation, I'd also like to ask a couple of questions:

 

  • What kind of Nest doorbell and Nest camera do you have?
  • Did you experience this situation before?
  • What kind of troubleshooting have you tried so far?

In the meantime, here are some steps you can try based on the information you've shared:

 

  • Double-check microphone permissions: Ensure the Google Home app has permission to record audio on both your phone and Nest Hub.
  • Test Nest Hub microphone: Use voice commands on the Nest Hub itself.

Keep me posted.

 

Best regards, 

Melany,