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Unable to re install google doorbell battery

Wilco12
Community Member

I am having trouble connecting my Google Nest Doorbell (Battery) to my Google Home app.
I had it working right out of the box, but I have now changed my wifi password.

This requires me to update all of my wifi devices to the new wifi password.

As a result, I followed the procedure for performing the factory reset.

Using a SIM card tool, I pressed the reset button through the pin-hole for more than 10 seconds and received the audible sound  while the device was plugged in through the USB-C port for power.  Shortly, I get the solid white LED.

I have already removed the device from my Google Home app and when I try to add it, I get the error "Couldn't find an assisting Nest device" and prompts to "Try again" but never succeeds.

I tried uninstalling/re-installing the Google Home app without success.

I have also removed my nest products Any tips on what to try next?

1 REPLY 1

MplsCustomer
Bronze
Bronze

@Wilco12 

You have to hold the reset pin down for at least 12 seconds. As noted in the instructions below,

At 10 seconds, the status light will blink yellow four times, and you'll hear a countdown tone.

At 12 seconds, the status light will be steady, solid yellow while the doorbell starts the factory reset, and you'll hear a confirmation tone.

https://support.google.com/googlenest/answer/9252162?hl=en&sjid=9964447866364563729-NC#zippy=%2Cnest...