Haw to activate replaced 1 generation hello doorbell in edition 1 generation nest aware subscription

[Zaven]

Hello ,

just replaced damaged 1 generation Hello doorbell with exact same . I did add it to my 1 generation Nest app but my existing nest aware subscription didn’t apply to the new devise . Haw I can add the replaced Hello doorbell to my existing nest aware or at least cancel the existing subscription for that hello doorbell that it won’t get renewed automatically .

[MplsCustomer]

@Zaven 

If you have a 1st gen Nest Aware subscription, "As of July 13, 2023, Google will no longer sell new subscriptions of 1st gen Nest Aware. Any 1st gen subscriptions that you currently have will continue to renew." (https://support.google.com/googlenest/answer/9233159). And "If you have one camera with a 1st gen Nest Aware subscription and another camera without a subscription, you can’t move the subscription between your cameras. Once a subscription has been assigned to a camera, it can’t be moved to a different one." (https://support.google.com/googlenest/answer/9228198)

If you are on a 1st gen Nest Aware subscription, I think you can still go here to manage your subscription:

https://store.nest.com/account/subscriptions

We migrated our Nest Account to a Google Account and switched to a 2nd gen Nest Aware subscription in 2020, so if we try to go to that link, it transfers us to the 2nd gen subscription page here:

https://store.google.com/subscriptions