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Unable to turn Nest Cam indoor 2nd Gen camera off

PWagoner
Community Member

I recently purchased a couple of Nest Cam Indoor (2nd gen, wired) cameras. The setup went smoothly, and they connected to Wi-Fi without any issues. Since they’re used indoors, I’d like to keep them off unless we’re away. However, I’ve been having trouble turning them off using the Google Home app on my iPhone.

The app seems to attempt to turn them off, but the cameras remain on. Occasionally, I can get one to turn off, and I am able to turn it back on through the app with no issues —so the 'on' function seems to work reliably. I also tried setting up an automation to turn them off at a certain time, but that hasn’t worked either.

I’ve unplugged the cameras for 10 seconds and plugged them back in. I’ve also moved them to different locations in the house in case it’s a Wi-Fi issue—but other Wi-Fi devices, including outdoor Nest cameras, work fine in those areas, and I can view and get notifications from these cameras in all locations. So, it doesn’t seem to be Wi-Fi related.

Has anyone else run into this issue or have any advice on how to reliably turn these cameras off when not in use?

3 REPLIES 3

PWagoner
Community Member
I think I have figured this out. It is the iPhone Google Home app that isn't working and not the cameras. Using the web interface on my pc I can turn these cameras off and on reliably.

Jeremyhall2727
Community Member

My cameras come back on auto even if I turn them off in the app.  So If I want them off...I have to unplug the wifi box. And leave it off until I want to record again 

I had a similar experience. Try turning them on or off using the web interface, not the Google Home app.