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Unwanted phone connection in cars

60schld
Community Member

I spent 2 hrs on the phone with the Nest Aware and Google Home customer service and never figured this out!  I have two 2nd generation outdoor Nest Cameras and have them plugged in.  If I have not closed the live feed before closing out of the app, it will make a phone call on my cars when I start them up and cannot be disconnected any other way except making sure the app is NOT on the live feed. It's frustrating!  

Any ideas?

5 REPLIES 5

aatienza
Community Specialist
Community Specialist

Hey 60schld,

 

I’m sorry you’re having trouble with this. No worries, we'll check this out. Could you tell us the case ID from your interaction with our support team so I can take a closer look?

 

Thanks,

Archie

60schld
Community Member

Sorry I didn’t get a case ID number.  I was on the phone with several people

aatienza
Community Specialist
Community Specialist

Hey 60schld,

 

Let's check — could you fill out this form and let us know once you're done?

 

Thanks,

Archie

60schld
Community Member

I filled it out. Thanx

Brad
Community Specialist
Community Specialist

@60schld

 

Thank you for filling out that form! Support will be in contact with you and will assist you further. I'll go ahead and lock this thread at this time. If you have another inquiry, please feel free to start a new thread.

 

Best regards,

Brad