Nest battery doorbell reinstall

[Brad]

Hey there,

I am terribly sorry to hear that you're having this issue! I would love to assist you with this issue. If you are having issues with your Nest Cam or Nest Doorbell, I would suggest that you first start by restarting it. 

Restart: Keeps all your settings, and it should reconnect to the same Wi-Fi network. This is helpful if it ever becomes frozen, has trouble reconnecting to the internet, or isn't working normally.

Best regards,

Brad

[aatienza]

Hey Lizbet,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have. 
 

I appreciate the help, Brad.

Thanks,

Archie

[Lizbet]

still not sorted as I keep getting the message something went wrong.
Betty

[janthadeus]

Hey folks!

Thanks for your help Archie and Brad.

i'm sorry to know that but thanks for trying. No worries, we'll check this out. What’s the color of the LED status light? Has the device been paired before? Can you connect to the internet with other devices? How far is the device from the router? Also, are there any other devices that experience issues with the Wi-Fi?

Looking forward to your response.

Best,

JT

[Brad]

Hi there,

Just checking in to see how the conversation is going as there's been a lapse in activity on this thread.

Best regard,
Brad

[Brad]

Hi there,

Just checking in on this thread and the activity on it. We'll leave this topic open for another 24 hours in case there are any follow up questions or comments.

Best regards,
Brad